RM
Reabetswe M

1 reviews | Active since Apr 2016

08 May 2017, 19:00

Paying for nothing

<p>I took out a tablet contract with Vodacom last year during May. Everything was ok until recently my data now does not last even for a week. I called them last month to complain about it as I don't regularly use my tablet and I don't even download with it. I was adviced to switch my data off whenever the tablet is not in use. I did just that worst part the device was even switched off but the data is finished. This is the third month I have been calling and I don't get any help. They know how to deduct my money out of my bank every month but they can't find a solution to the problem that I am currently experiencing. They most frustrating part is that I am forced to stay with Vodacom until the end of my contract </p>

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Replies (1)
Vodacom
Vodacom's reply09 May 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team