PAYING FOR NOTHING

I am the holder of no less than 3 Vodacom contracts.During May this year, my one contract was due for an upgrade. Because of certain time constraints, I decided to do an online upgrade and requested to be upgraded to the Samsung S8. Everything went smoothly and I now just waited for the package to be delivered. On 12 May the parcel was delivered but much to my surprise, when I opened it (all the seals were intact) it did not contain a cellphone. The only items in the box were an invoice, Vodacom pamphlet, a sim card and some or other voucher - BUT NO CELLPHONE. On the invoice the parcel weight is indicated as ±300 g, clearly showing that the phone was never included in the package. Ever since then I have been struggling with Vodacom to rectify this sorry state of affairs. They just dot reply to my mails and at the call center I get NO joy whatsoever. In the meantime however, I AM PAYING MY ACCOUNT AS IF I HAVE RECEIVED THE NEW PHONE. COME ON VODACOM, is this the way you treat your long standing customers???