Paying for NO SERVICE

After being a Vodacom customer for years our uncapped Wifi was deactivated by Vodacom last week Tuesday without any reason. When phoning them they initially blamed Frog Foot. This morning they owned up to being the one at fault, but yet no one is fixing the mistake that THEY made. Frog Foot can't activate our Wifi without an order from Vodacom, but everytime we phone them they have another excuse, but yet they're taking our money.