MC
Michael C

1 reviews | Active since Feb 2015

14 Apr 2015, 11:25

Paying for no service

This will be my third post<br> <br> I have taken in my handset 14/12/2014 and only received it late March 2015. My account has been de-activated because of non-payment.<br> <br> After not having my handset for over 3 months, and i took it in well within the 7 day period, i stop paying because i have not received any services from Vodacom. No my account is in arrears of +R 4000.00 and now Vodacom have decided that they wont credit me. I feel i do not have to pay because i received no service from Vodacom and it was not fault that my handset took so long.<br> <br> This has come to such a point that my company have given me a warning because we are losing business because no one can get hold of me. I might lose my job because of this. I have been stressed out regarding this matter and yet Vodacom dont have any feeling in how this effects me.<br> <br> Please I am begging anyone to help me with this matter as I am hopeless.<br> <br> Thank you

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Replies (1)
Vodacom
Vodacom's reply14 Apr 2015, 11:42
Official
Hello MichaelCollison,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team