1 reviews | Active since Jan 2017

06 Jan 2017, 20:49

Paying for No Service

<p>This is probably the hundreth time i'm repeating this story, I change service provider and went over to Vodacom at the begininng of November, did the sim swop and everything seemed normal until a week later i noticed that i wasn't getting any text messages also people were complaining that my phone was always on voicemail. then i realised that along with not getting any text messages i also couldn't received any call from landlines as well as other service providers, i'm only getting calls from vodacom numbers. I then went into Zevenwachts Vodacom, not exactly sure what the consultant did(think he synced something)and ended up with no network for a week,he asured me this would be recitified in 4 to 48hrs. When i finally got service back i still wasn't getting any text messages and calls from other networks and landlines. went to another vodacom in Tygervalley a email was sent to customer care and i was told it would take 4 to 48 hrs. After that time i called the consultant that logged my complaint and according to him he received an email staing that the problem was corrected, after telling him that nothing had changed he again logged a complained and this would take another 4 to 48 hrs or i could call head office, again i logged a complaint and was again told 4 to 48 hrs. after about 5 4 to 48hrs the problem is still here!! i again went into vodacom but was sent to customer care in Somerset West, according to them no call or complaint had ever been logged, i got a call from the consultant the next day saying that they were waiting on my previous service provider for what i'm not quite sure and that was the last i heard from him, that was 2 days ago. So now it's been almost 2months that i've received no text messages, no calls from landlines or other networks and i'm basically paying for i'm not sure!!!!! i've been working the whole of December and seems that on the only off day i had i had to spend it in Vodacom, with still no results! i just need someone to fix this problem PLEASE, it is frustrating that no one can get hold of me!!!!! I'm being sent from pillar to post,nobody seems to fix the problem,and nobody at Vodacom really gives a toss cause no one has bothered contacting me with a solution. Do you guys know what you doing there?!?!?!?!?!?!?!?!?!?!?!</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jan 2017, 08:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team