AP
Annerie P
1 reviews | Active since Oct 2013
29 Sept 2020, 12:35
Paying for no internet
We have had internet issues since beginning of September that has been reported. Promises are made that a technician is attending to the problem, yet 3 weeks later there is no improvement. I have a business to run and can barely do normal tasks due to very slow/no internet. It has cost me a lot of time and money to find places where I can get decent internet.
Customer support (as always) is non existent and keeps making false promises.
Why should I pay for a service that I can barely utilise? Will I be credited for non existing services this month? How long should I make other plans due to lack of support and service from Vodacom's side?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Sept 2020, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Sept 2020, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Sept 2020, 14:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that your query has already been escalated to our Networks Department for an investigation and it has been completed. Please note the feedback provided below:
***: Dear Customer, Please be advised that we are still attending to the network problem you reported to Vodacom. The fault is currently in hand with our fixing department as 2 of the towers were vandalised. We however cannot provide a timeframe for a Resolution due to 3rd party involvement and would like to thank you for your patience and understanding in this regard. Have a pleasant day Further!
Regards Consumer Website Team
***: Dear Customer, Please be advised that we are still attending to the network problem you reported to Vodacom. The fault is currently in hand with our fixing department as 2 of the towers were vandalised. We however cannot provide a timeframe for a Resolution due to 3rd party involvement and would like to thank you for your patience and understanding in this regard. Have a pleasant day Further!
Regards Consumer Website Team
Best regards,
Vodacom's reply29 Sept 2020, 14:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that your query has already been escalated to our Networks Department for an investigation and it has been completed. Please note the feedback provided below:
***: Dear Customer, Please be advised that we are still attending to the network problem you reported to Vodacom. The fault is currently in hand with our fixing department as 2 of the towers were vandalised. We however cannot provide a timeframe for a Resolution due to 3rd party involvement and would like to thank you for your patience and understanding in this regard. Have a pleasant day Further!
Regards Consumer Website Team
***: Dear Customer, Please be advised that we are still attending to the network problem you reported to Vodacom. The fault is currently in hand with our fixing department as 2 of the towers were vandalised. We however cannot provide a timeframe for a Resolution due to 3rd party involvement and would like to thank you for your patience and understanding in this regard. Have a pleasant day Further!
Regards Consumer Website Team
Best regards,
AP
Annerie P's updateReviewer Update
29 Sept 2020, 16:22It is 3 weeks where I have to make alternative plans that is costing my business unnecessary money and time! Just like you, I have tasks to complete. I can not understand why it can take this long when I was initially told it will take up to two weeks (which is also an extremely long time). This is way past the initial two weeks. The LEAST you can do is provide a refund for all extra expenses I have to incur due to this. Not once has anyone come with an alternative to try and accommodate me nor reply that the problem has been fixed. Simply apologising for poor service does not solve the problem and does not mean it has been attended to. Use inisiative to accommodate your paying customers!
AP
Annerie P's update29 Sept 2020, 16:22
Reviewer Update
It is 3 weeks where I have to make alternative plans that is costing my business unnecessary money and time! Just like you, I have tasks to complete. I can not understand why it can take this long when I was initially told it will take up to two weeks (which is also an extremely long time). This is way past the initial two weeks. The LEAST you can do is provide a refund for all extra expenses I have to incur due to this. Not once has anyone come with an alternative to try and accommodate me nor reply that the problem has been fixed. Simply apologising for poor service does not solve the problem and does not mean it has been attended to. Use inisiative to accommodate your paying customers!
AP
Annerie P's updateReviewer Update
29 Sept 2020, 16:25Please tell me why I still need to pay for a service that I can't utilise.
AP
Annerie P's update29 Sept 2020, 16:25
Reviewer Update
Please tell me why I still need to pay for a service that I can't utilise.