XS
Xavier S
1 reviews | Active since Jul 2017
18 Oct 2021, 16:11
Paying for no fibre connection.
I was told by Nande Sikenjana on Friday that I should email him on Saturday and that he would follow up until this matter had been resolved. Sad to say that I have not heard from him since.
So far I have spoken with Analise, Amber, Sibongile and others who were all unable to get my service up and running. They also could not give me any estimation of when I can expect to have my service restored.
It has apparently been escalated to Octotel under Incident number: *** with no feedback or updates since Thursday.
Please let me know when this will be resolved. I expected that my account will be credited for this major inconvenience for my clients.
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Replies (3)
Vodacom's replyOfficial
19 Oct 2021, 07:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Oct 2021, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Xavier S's updateReviewer Update
20 Oct 2021, 13:57Day 8: No call received and still no resolution in sight.
XS
Xavier S's update20 Oct 2021, 13:57
Reviewer Update
Day 8: No call received and still no resolution in sight.
XS
Xavier S's updateReviewer Update
22 Oct 2021, 16:45 Day 9: No call received and still no resolution in sight.
XS
Xavier S's update22 Oct 2021, 16:45
Reviewer Update
Day 9: No call received and still no resolution in sight.