Paying for My Router but No Internet Access – Unresolved by Customer Care

I have a contract with Vodacom for my router, where I pay R410 every month. Everything has been fine until this past Sunday, when I tried to connect and received a message saying that my data had depleted.

I have never had this issue before, so I decided to top up with R350 on the same day. To my surprise, shortly afterward, I was debited the monthly fee of R410 as usual. Despite this, when I tried connecting again last night, I got the same message saying I have no data.

I called Vodacom customer care this morning, but unfortunately, they were not able to help. Instead, I was told to top up again, even after I explained that I had already paid both my monthly contract fee and an additional R350.

This is very frustrating and disappointing, especially since I’ve never experienced this problem before. I’m paying for a service that I can’t use, and the support I received didn’t resolve the issue.

I would like Vodacom to please investigate this matter urgently, confirm my payments and restore my internet service as soon as possible.

Vodacom, I just want the service I’m paying for.