Paying for months with NO service – no network, no assistance, empty promises

I am extremely frustrated with Vodacom’s service and lack of support.

Since November, have absolutely no network on my phone — I cannot make calls, receive calls, or access the internet. Essentially, I am paying for a service that does not exist.

I have contacted customer care repeatedly from November until now, yet nothing has been resolved. Each time I am given promises, but no actual assistance. My case keeps getting transferred between departments, and then closed without resolution. I am told they “tried to contact me,” which is untrue, as I never receive any calls from them.

Last week, I spoke to a consultant named Thandeka Dhlomo on the 11th of Feb 2026 at 7:11 am who claimed to be a manager. I later discovered she is not a manager. She advised that my airtime charges would be cancelled and that I would receive credit for the months I paid without service. None of this has happened. Instead, I continue to be sent in circles.

At this point: • I am willing to continue paying for my device/contract • I am NOT willing to pay for airtime or services I cannot use • I expect credits for the months already paid without service

This experience has been stressful, time-consuming, and extremely disappointing. I would not recommend Vodacom based on how this matter has been handled.

I urgently request that this issue be resolved by cancelling the airtime charges and applying the necessary credits.