PAYING FOR INCOMPLETE SERVICES AND NO ONE IS TRYING TO RESOLVE THE ISSUE

This is my second review since August about the same issue. I upgraded my contract online to a double deal (2 iPhone 14). I was meant to receive an extra Sim Card that will receive R150 airtime but never did, I enquired and made follow up and until today I haven’t received any feedback. If I phone Vodacom it’s either I get transferred from one department to the other or a new query is lodged again as if it’s a new issue. They tell me I will be contacted by the supervisor but never once did I receive a call from them. I submitted a review here on Hellopeter and the person who called me also couldn’t help me. The last time he called was on October and he told me to be patient. It’s funny how they want us to be patient to get service but if just one month of payment is not received they disconnect the services.