1 reviews | Active since Sept 2018
Paying for fibre we cannot use
We requested our fibre line to be moved on 13/06/2018. I have logged many calls and the only thing the call centre can do is escalate to someone else. We have been paying for the fibre contract every month. Also according to the call centre the only number you can dial for fibre is the ********** number. There is no way to contact any supervisor or the person our request is being escalated to
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Records indicated that your query has been resolved. Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Records indicated that your query has been resolved. Have a pleasant day further.
Regards
Vodacom Consumer Website Team