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ntombi A

1 reviews | Active since Oct 2013

27 Sept 2021, 18:38

Paying for Fibre I don't even use all because of false information I was given by Vodacom consultant

What A bad experience I got from Vodacom Fibre . I signed up on month to month contract with them few months ago . Beginning of August I called them to serve my notice to cancel contract with them .To my surprise I was debited end of August and now in September . I m told about a lot of processes that where never discussed initially when signing up . The consultant that assisted me mislead me and now I paying for Fibre I'm not even using

Please assist

0
Replies (1)
Vodacom
Vodacom's reply28 Sept 2021, 06:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team