nA
ntombi A
1 reviews | Active since Oct 2013
27 Sept 2021, 18:38
Paying for Fibre I don't even use all because of false information I was given by Vodacom consultant
What A bad experience I got from Vodacom Fibre . I signed up on month to month contract with them few months ago . Beginning of August I called them to serve my notice to cancel contract with them .To my surprise I was debited end of August and now in September . I m told about a lot of processes that where never discussed initially when signing up . The consultant that assisted me mislead me and now I paying for Fibre I'm not even using
Please assist
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Replies (1)Vodacom's replyOfficial
28 Sept 2021, 06:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Sept 2021, 06:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
