LH
Leonard H
1 reviews | Active since Jul 2011
19 Jan 2023, 09:15
Paying for expired contract
Why do vodacom still have customers? Oh i know, because they plainly refuse to cancel an expired contract! I have mailed them, phoned them, went instore, they refuse to cancel an EXPIRED contract and just keeps on trying to convince you to take another contract. And in the meantime they keep on taking money for the expired contract! I don't even use the vodacom sim anymore, haven't been using it for the last 2 years probably. It is expired and i still have to pay for it? Why?? And why won't they just cancel the contract after it expired? I am starting to feel like it is theft at this point.
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Vodacom's replyOfficial
19 Jan 2023, 14:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jan 2023, 14:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LH
Leonard H's updateReviewer Update
24 Jan 2023, 18:53Thank you for the response and assistance, I am glad my issue is resolved but it is unfortunate that it had to go through Hellopeter before it was resolved.
LH
Leonard H's update24 Jan 2023, 18:53
Reviewer Update
Thank you for the response and assistance, I am glad my issue is resolved but it is unfortunate that it had to go through Hellopeter before it was resolved.