NS
Nishlan S

1 reviews | Active since Sept 2013

25 May 2020, 11:14

Paying for data that cannot be fully utilised due to poor Vodacom network.

I recently upgrade my contract in April where my initial intention was to cancel this contract but I was convinced to rather continue with the contract and was offered a very good data deal by Vodacom. However I have been really disappointed over the past few weeks as I have had to use a different service provider when it came to data and signal quality which has been far more superior to that of Vodacom. I just feel that I am paying for something that is not really adding value and I have contacted Vodacom twice in connection with this and it seems that they don't care about what they customers have to say especially since there customer in this instance can prove that another service provider has a far better quality of network. I would like to cancel my contract with Vodacom as it is not serving its purpose.

0
Replies (2)
Vodacom
Vodacom's reply25 May 2020, 12:09
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NS
Nishlan S's update08 Jun 2020, 19:49
Reviewer Update
I did contact vodacom customer care to try and solve this complaint and asked that a manager contact meto discuss my current frustration asi disagreed with the fact that I had to pay for something which was jot adding any value as promised and to date no one from Vodacom has made contact with me really disappointing