SV
Sonja V

1 reviews | Active since Mar 2009

10 Oct 2019, 12:45

PAYING FOR DATA BUT CAN NOT MAKE USE OF THE DATA

I have three devices on my name with Vodacom of which two is wifi routers. I was advised that I can transfer data from my wife devices to my cellphone. Now when I am trying to transfer the data as advised, now they change their story and advise that this can only be done 5 days before the data expire. I am paying for the data and it does not make sense that I can not transfer it between my Vodacom devices. Having to carry my cellphone and a wife device with me is inconvenient and not acceptable. I want this resolve ASAP.

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Replies (1)
Vodacom
Vodacom's reply10 Oct 2019, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team