ME
Michelle E

1 reviews | Active since Mar 2021

15 Mar 2021, 07:22

Paying for cancelled vodacom contract

I have a data contract with vodacom which came to an end in December 2020. I informed vodacom that I wish to cancel said contract as I have fiber installed and no longer use the data contract. I contacted vodacom in December 2020 to confirm the cancellation and I was told it was all sorted out and had been cancelled. January I was not only billed for this contract, but I was charged R345 for it, when my contract was only R150. I have since contacted vodacom regarding this matter three times and I am told my issue has been escalated and sent to higher management and someone will contact me. But three months later and no one has contacted me and I am still paying double for a contract I have cancelled. I will not open any contract with vodacom ever again.

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Replies (2)
Vodacom
Vodacom's reply15 Mar 2021, 07:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
ME
Michelle E's update15 Mar 2021, 11:55
Reviewer Update
Thank you for resolving my issue. I appreciate the quick response.