Hellopeter
Share Your Experience

1 reviews | Active since Mar 2017

19 Mar 2017, 18:03

PAYING for basic service NOT received!

<p>It's now the 2nd time in about 2 weeks that the Network is down in Robertson area - for hours. No warning; no explanation. Just NO service... even though customers pay for service. Today since early morning hours until 17:00 today.</p> <p> </p> <p>I am not looking for an excuse or a copy-and-paste feedback in the likes of... "thank you for your message, a consultant will be in contact with you". This tells me nothing. </p> <p> </p> <p>I PAY for your service, therefore I EXPECT service. If you are working on lines, etc... that's not my problem!</p> <p> </p> <p>You expect ME to be up to date with my payments, so I expect YOU to be up to date with your service. Sort yourself out - My payments are up to date.</p>

0
Replies (3)
Vodacom
Vodacom's reply20 Mar 2017, 07:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Mar 2017, 15:48
Official

Dear Client

We understand your concerns and escalated the matter to the Network Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Best regards,

's update09 Apr 2017, 20:47
Reviewer Update

Thank you for phoning me. I appreciate your contact.

However, I am not impressed with the response which requires ME to advise YOU on issues regarding YOUR service delivery.

I was advised that no complaints about this issue was received by Vodacom. The operator requested that I record times/dates whenever I have a problem again with signal. Why is it my job to inform you where your service lacks delivery?