Paying for bad service

My cellphone was ****** on Thursday the 14th December 2023. I reported the theft at Game Centre, Welkom and was assisted by Mr Lucas Mpemvane to blacklist the cellphone. After reporting the theft to the police I returned to Vodacom for a sim swap for the replacement cellphone but was told that there was a block in the system which rejected the sim swap and the matter was escalated to their IT section. A day later nothing changed and this time they callled the customer care center and let me speak to Paballo, who once again promised to escalate the matter to their IT section and would call me the next day. She, duly called the following day (Monday) to inform me that her efforts yielded nothing. Two days later (Wednesday 20/12/2023) I still didn't have a phone, and nobody could assist me. In exasperation I called the cancelation department and after a consultation lasting over 35 minutes, I was referred to a Ms Fatima, who glibly told me that she couldn't help me with the sim swap issue as it was not tbe responsibility of her department but also turned down my request for the cancelation of the contract based on their company inexplicable refusal to process my sim swap. As matters stand I haven't been able to use my phone for 6 days and there's seemingly no indication that the issue will be sorted out soon as no one seems to be prepared to take the responsibity of sorting out the same, and stranged my request for a cancelation cannot be processed by Vodacom. I feel let down, desperate and exhausted of talking to the wall that is Vodacom.