PAYING FOR BAD SERVICE!!!

Good day.

Last month, I was informed that upon payment of my outstanding balance of R446.65, my Vodacom account would be closed and a paid-up letter would be issued. Today, I contacted the Vodacom accounts department and spoke with consultant Kamogelo Kgarepane. I explained that I had settled the outstanding amount and requested a paid-up letter for account I***-0. However, I was then informed of an additional outstanding balance of R245.

I am significantly concerned by this situation, because now i must just pay and pay as a loyal customer.

Is this how vodacom is treating all of his customer's?