CP
Charmain P

1 reviews | Active since May 2018

29 May 2018, 12:51

paying for an extra handset even if you dont have one!!!!!

I never in my live had such a bad experience with Vodacom. I went in to look at my account on the 16th of May 2018. when I went in I saw my account is at R1000.00 that's not right. I started querying about my account. every day when you want to know what is going on the time you have to wait gets longer. finely a lady phoned to say my account has been credited whet the amount of the handset that was added on to my account. when I went into my account again my account is standing on R5292.00. WHAT THE HELL!!!! now you must pay that amount even if you cant afford that ridicules amount. but still you must wait until 03.06.18 for a credit to be passed.

if I could give 0 stars I would

0
Replies (1)
Vodacom
Vodacom's reply29 May 2018, 13:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team