kM
khutso M

1 reviews | Active since Feb 2012

17 Jul 2016, 15:40

Paying for a vodacom contract I don't have

<p>A consultant called and convinced me to replace my current data contract with a better one. But before I activating that contract I asked the consultant who was assisting me yo confirm that this contract will replace the old one but she said it would be an additional contract. When I heard that I told her that I will not be activating a new contract. They sent a courier to collect the package, and I called a few days later to confirm and cancell. A few months down the line I find out the have been deducting money from me for this contract I don't know.</p> <p>I call in to try and sort it out Hut get given the run around and treated like this vodacom ***** is my fault </p>

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Replies (2)
Vodacom
Vodacom's reply18 Jul 2016, 05:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Aug 2016, 11:06
Official

Kindly note your Hellopeter Incident has been reviewed and addressed,

Please refer to our telephonic consultation and correspondence.

Best Regards

Elroy