1 reviews | Active since Aug 2016
Paying for a Tablet I don't have
<p>I order a Tablet 10" Samsung, when it was delivered it was a it was the wrong tablet,Vodacom was immediately notified and Vodacom send their couriers to come and pick it up again from our home.That 2GB line is active and open from the 02/09/2014 and I am paying for it monthly still.I have been to Vodacom on numerious occasions and have spend hours their and all they do is phone ********** .I have phoned myself as well going from one person to the next.I have tried to cancel this contract months ago without any success becasue nobody knows what the hell is going on and each time there is a different excuse.I would like to know from vodacom how it is possible that I must pay for some thing I dont have and can not cancel the ****** contract.I think this is very very very poor service. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom did reply in this regard and told me they are going to cancel the tablet as off the 2/9/2016 and will be refunded in 7 working days....well that was on the 17 of August. I don't get any respons in this regard from Vodacom,now I must struggle to get my own money out of Vadacom!!!!!!!!!!!
Vodacom did reply in this regard and told me they are going to cancel the tablet as off the 2/9/2016 and will be refunded in 7 working days....well that was on the 17 of August. I don't get any respons in this regard from Vodacom,now I must struggle to get my own money out of Vadacom!!!!!!!!!!!