Paying for a tablet and data and have not received any data for 2 months!
<p>I bought an Alcatel Plus tablet 2 months ago on a 24month contract. I have paid 2 subscriptions to date as well as the admin fee to activate the account. Since then I have phoned the customer service line numerous times, went into different Vodacom stores and no one has been able to help me get the 500MB monthly data I am suppose to get with my contract. Everytime I get a different story and call centre agents (or managers) promising to phone me back but never do. I have wasted so much of my time going back and forth trying to sort this out. I have not used the tablet since as it is useless to me without data. I am basically paying for something which does not work. My cellphone contract is due for an upgrade and I receive numerous phone calls from Vodacom asking me to upgrade!! Why would I though? If this matter is not resolved before the 10th March 2017 I will be contacting the Ombadsman. Vodacom will not take the tablet back but I am expected to keep paying?? Cell C is looking like a very attractive choice to transfer my number to.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No one has made contact with me yet.
No one has made contact with me yet.
Again, another day passed and Vodacom has not contacted me. In the meantime I receive daily messages to upgrade my cellphone line??? Really?
Again, another day passed and Vodacom has not contacted me. In the meantime I receive daily messages to upgrade my cellphone line??? Really?
Vodacom will be refunding me for all the debit orders I've paid on this tablet as it has been useless thus far.
Vodacom will be refunding me for all the debit orders I've paid on this tablet as it has been useless thus far.
Dear Mr Derwig,
Please note that we were unable to reach you on the number and there is no reply on the emails sent.
Regards,
Cassandra
Dear Mr Derwig,
Please note that we were unable to reach you on the number and there is no reply on the emails sent.
Regards,
Cassandra
