Paying for a sim thats not working

They called me for a data contract in September and they couriered a sim card. The simcard was not active and I called and they said that they will deliver a new one. This is now in November and even today I haven’t received that new simcard. I followed up with no luck. Then in Jan 2026, I get emails that im arrears with Vodacom for R551 and I called and asked them to close and errase that debt cos I did not use the product. Now in April, a debit order went for R229. I was so mad. Why am I paying?? How is this fair? I then take the old simcard, inserted it and guess what? No data!!! I want my money back!!! And wipe that debt. I see it appearing as unpaid debt on my credit check. Im so mad!!! I trusted Vodacom so much