paying for a service which i never receive

I have a 2year sim contract for data and another for airtime which should expire in February 2025.I've been a loyal client for over 20year with Vodacom. I may have been late with payments due to the nature of my business as I am self employed but made sure that I paid all due amounts. Last month my service was suspended which cause a huge setback for my business.However I did a payment on the 10th October 2024. On Friday 11th October 2024 I called Vodacom and spoke to and agent. She told me that only when I pay the next months amount then only my service will be restored.I asked her a question which was if I had not received any service from Vodacom why should I pay. She insisted the Vodacom was providing a service to me and refused to understand and insisted that I have to pay.Also she started mentioning that in 2022 and in 2023 I have missed a payment which had nothing to do with the current situation . I was unable to use my phone and still cannot make any calls due to the suspension. I now have to pay Vodacom for a service they NEVER provided .This is a *******. Very disappointed with Vodacom.