Paying for a service that i am not receiving.

I have been struggling for almost a month to get my e sim registered on my smart watch. I have been to 2 different stores and contacted one of these stores more than 3 times as i do not have time to go to a store all the time. They said they will call me back with a solution. I just need my QR code its that simple, but for some reason that no one can tell me no one can assist me. I have been at vodacom for many years and this is truly a shocking experience for the last month. I have to pay for a service that i am not getting. It is also very sad that customers must go to sites like hellopeter to get results. Please get your QR code system sorted!