Paying for a service I'm not using

After I've paid for 3 months of Fibre that I haven't been using while waiting for Vodacom to process my relocation (which was supposed to take 30 days), I'm told that the technician didn't show up for the appointment because there is no infrastructure in the complex that I live in.

Now I'm trying to cancel the contract because this has been such an inconvenience with me having to call in every 2nd day speaking to *********** agents. I'm told I have to pay penalties for canceling the contract.

WHY HAVE I BEEN PAYING FOR FIBRE THAT I HAVE NOT BEEN USING??? Why aren't those funds used for the penalties? Why isn't Vodacom paying penalties for billing me for their incompetence?

You are ripping people off!! I refuse to pay for your agents ineptitude!