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Dimakatso M
1 reviews | Active since Aug 2021
08 Mar 2024, 14:25
PAYING FOR A SERVICE IM NOT RECEIVING .
This is the 2nd month that Vodacom debits me for wifi that is not working. Last month I reversed the debit order then they called and said they will come and fix it , only because I had reversed the debit order . The consultant said they will continue debiting because a contract is a contract . Yet I haven’t had wifi for 2 months now How should i continue paying for a service I am not receiving.
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Vodacom's replyOfficial
09 Mar 2024, 11:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Mar 2024, 11:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team