PAYING FOR A SERVICE I CANNOT USE

FIBER LINES DOWN 2ND TIME 1 MONTH, MORE THAN A WEEK AND NO OFFER OF REFUND?????? RIDICULOUS

27 Jul 2021 at 09:21 am- This was my first post when our lines went down in my area, we were without internet connection for 5 days, working from home and pushing data to do so, not to mention the countless calls to Vodacom asking for feedback who could only inform us "a technician is working on it"

Lines down again not even a month later.... lines have been down since Tuesday midday 10 August 2021. I have spent over R1000 on data just to continue working from home and Vodacom states they do not offer refunds for area outages only individual outages... so now I'm paying my R1000+ for fiber that I cannot use and R1000+ on data.

Is this ****************? I cannot think of a better example. How are you going to make this right?????