Paying for a product/service I that doesnt deliver!!

So, after a long struggle, we managed last month to get Vodacom to change banking details for the debit order! But now for the past 4 days our fiber has been not working!!! Technicians from VUMA has been here 2 days ago and they say nothing is wrong with the lines or the router, the issue is at VODACOM side and they have checked everything! Still no fiber at all for 4 days!

I need this rectified IMMIDIATELY and I insist on a rebate for the days without fiber as I am paying for a product and service that is not working! This is against CPA Consumer rights. I want a rebate for the amount of days since we logged the call until it eventually hopefully gets resolved and working again! I will go to the commissioner / ombudsman to take this further if needed!!