1 reviews | Active since Jun 2014
paying for a phone that I do not have
<p>I was offered a contract by vodacom, and when the phone arrived I did not like it. </p> <p> </p> <p>I returned it befor 7 days , but my account is still being debitted. </p> <p> </p> <p>This started in May 2016, I tried calling vodacom and everytime they say they will reverse all my money back into my account, but they have not done so. </p> <p> </p> <p>The last time I called they gave me ref: 1- ********** ********** as a reference number. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
With regards to the above , Vodacom short paid me.
I was supposed to be refunded R801.00, but only received R445.00
My account was debited for 9 months at R89.00 a month.
Your assistance will be highly appreciated
With regards to the above , Vodacom short paid me.
I was supposed to be refunded R801.00, but only received R445.00
My account was debited for 9 months at R89.00 a month.
Your assistance will be highly appreciated