PAYING FOR A PHONE I DONT HAVE

Upgraded 3 wks ago, both phones faulty my daughter a student had to drive all the way from Pta to Jhb. Vodacom debit my acc already BUT NO PHONE!!!! Tried calling this whole morning...no answer. attitude disgusting at Eastgate branch. Dancing and singing while trying to be served. I have to keep on phoning them for answers. Worst store to deal with!!!!!! Customers MEAN ABSOLUTELY NOTHING TO THEM!!!!!!