Paying for a non existent service

I renewed my contract in 2010 and part of the package that I took included data back up services. This meant that Vodacom is continuously backing up my contacts and the fee for this is R10 per month.<br> This has been going off my account for the past 5 years. A few months back my cellphone got ******, I then contacted customer care to see if they can load my contacts on the new phone that I had purchased. The consultant told me Vodacom does not do that, they do not have such a backup service. I called again the following day and after checking the deductions that have been going off my bill, the consultant said he has escalated my query to Back up services, they will be able to assist me. I waited a few days and called again. <br> I was then told my query has been logged on with VAS, that was the end of it. Its 4 months now<br> I have been sending emails and just being given reference numbers. One of them is this one 00JR-RS88 Strangely they are still continuing to deduct the R10 off my bill. This is bad service and someone should at least take responsibility and sort it out. Thanks to skydrive, I managed to recover my contacts for free!