Paying for a NON EXISTANT phone

<p>On the 13th of July 2016 I took in my mobile phone for repairs as it wouldn’t charge at the Vodacom store at Menlyn Mall and I received a Reference or Job Number ********** 8. The mobile phone that I handed in is insured and on the 22nd I received a call from Jaco Grobler explaining that the phone will be repaired and is covered by insurance, and that I was liable for the excess upon receipt, then I was instructed to fill in a form, which I did and emailed to the gentlemen.<br />On the 27th of July I received a text for collection, when I arrived I requested that we check if the mobile was indeed fixed and to my dismay it wasn’t charging and the phone was taken back.<br />It is now the 16th of August and I have not received any communication about the phone, as it stands I am paying for a phone that I am not in possession of and I am also paying for insurance. So can VODACOM please advice what it expects me to do?</p>