Paying for a new device that was not delivered

Item: Vodacom
Rating: 1
Author: Krystle B

I upgraded my contract on 23 December 2022. I was told my handset will be delivered in 3-5 working days. It is 3 weeks already and I do not have the handset, Vodacom even started billing me for a new handset I do not have. This is very very disappointing

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Replies (1)

Vodacom's replyOfficial

12 Dec 2022, 10:10

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Dec 2022, 10:10

Official