Paying for a handset I don't have

Item: Vodacom
Rating: 1
Author: Eben K

I was phoned when my one contract was due for an upgrade. I upgraded but opted not to take a new phone. Yet I am still being charged for a handset. It is absolutely pathetic as I have friends with other networks that did the same and their handset payments was stopped automatically. I have to pay for some or other Vodacom employee's new phone. Will not continue with the contract when it expires.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

10 May 2019, 09:36

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply10 May 2019, 09:36

Official

Vodacom's replyOfficial

10 May 2019, 13:16

Dear Eben

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply10 May 2019, 13:16

Official

Eben K's updateReviewer Update

10 May 2019, 13:16

Hi, Dealt with Marlon @ Vodacom. He sorted this out for me. Great person to talk to. Thanks

Eben K's update10 May 2019, 13:16

Reviewer Update

Hi, Dealt with Marlon @ Vodacom. He sorted this out for me. Great person to talk to. Thanks