Paying for a ********** Upgrade

I have been paying for a **********ly upgraded data line to a voice line by Northam Vodashop for close to 2 years right now. Call Centre, Cancellations, Accounts, Legal, Forensic departments having playing mind games even since solutions confirmed that the Sales consultant (Kagiso) currently even using the sim card right now and his Manager (Pieter) indeed **********ly upgraded my data line to a voice line.

Whatever they have requested them from me, i have handed them to them. basically what the last consultants i spoke to (Khanyisile and Hangwani) told me is Zanele wrote the case clearly for Forensic department (who don't even answer my calls now) are suppose initiate the cancellation and refund all the money debited from my account. i have have many promises that all will be sorted out from various departments and now and want everyone wants to know how vodacom treat their loyal customers.

Today i even got a notification that the contract fee will be going up since treasury announced a VAT increase from 14% to 15%. this only confirms to me that they are mostly concerned about collecting money from us without caring about our well-being.

Concerned loyal customer and South African Citizen.