PS
Portia S
1 reviews | Active since May 2023
19 May 2023, 16:45
Paying for a Fiber account that I never requested!
I have been billed on my Vodacom account for Fiber network that I don't have, I have never app**** for a Fiber account, How they loaded my details no one knows. I have made numerous calls to no avail, I am so exhausted that I am going to leave it, I will call the Ombudsman, I have also send an email to their CEO not sure if that would work. Their services is a disaster!
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Vodacom's replyOfficial
20 May 2023, 11:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 May 2023, 11:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team