rS
rahldia S

1 reviews | Active since Mar 2022

03 Jun 2024, 21:52

Paying for a faulty device

I bought a laptop on contract February and I have booked it in 4 times already because it keeps restarting, I requested a credit for the device that I couldn't use and was not in my possession. I pay R370 per month for the handset. I feel I should be credited for the time my device was booked in for repairs. And as I type this it's booked In again

0
Replies (2)
Vodacom
Vodacom's reply04 Jun 2024, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
rS
rahldia S's update06 Jun 2024, 10:44
Reviewer Update
Good day,

I never received any calls from Vodacom

Can this matter please be escalated.