NH
Nomathemba H
1 reviews | Active since Oct 2024
03 Sept 2025, 20:54
Paying for a disconnected line
I have have vodacom contract for 6 year now, last month I canceled 1 contract of my 5 contracts because it has been on month to month. Instead of canceling the contract they disconnected my number. For 2 months now I can't use the data that I payed for and the contract end on 30th September. If I don't pay all my numbers will be disconnected. I have went to vodacom and called them for 4 weeks and I am still not assisted.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Sept 2025, 08:02Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply04 Sept 2025, 08:02
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
NH
Nomathemba H's updateReviewer Update
05 Sept 2025, 09:47 After two months of challenges, Vodacom has finally resolved my issue and offered an apology. I'm pleased with the outcome and have decided to stay with them for now, even though I was considering switching providers. I’ve also received the 7 GB of data as promised. Big thanks to Vodacom, and a special shout-out to HelloPeter for providing a platform where our voices truly matter.
NH
Nomathemba H's update05 Sept 2025, 09:47
Reviewer Update
After two months of challenges, Vodacom has finally resolved my issue and offered an apology. I'm pleased with the outcome and have decided to stay with them for now, even though I was considering switching providers. I’ve also received the 7 GB of data as promised. Big thanks to Vodacom, and a special shout-out to HelloPeter for providing a platform where our voices truly matter.