PAYING FOR A DEVICE WHICH I DO NOT HAVE!!!!

VODACOM STILL HAS NOT CANCELLED MY CONTRACT! I CANCELLED WITHIN COOLING OFF PERIOD, DEVICE WAS COLLECTED 3 MONTHS LATER ( YES, 3 MONTHS!!) AND THEY PROMISED TO TERMINATE MY CONTRACT.<br> <br> I RECEIVED A CALL ON THE 10TH FEB 2015, ASKING WHY I'M CANCELLING AND A GENTLEMAN SAID VODACOM HAS TERMINATED THE CONTRACT.<br> I CALLED VODACOM THIS MORNING AND TO MY SURPRISE - CONTRACT NOT CANCELLED!!!<br> <br> SO, I'M PAYING FOR A DEVICE WHICH I DO NOT HAVE, ACCOUNT STILL BEING DEBITED AND NO CREDIT ON THE MONTHS PAID TO DATE.<br> <br> CANDICE FROM THE COMPLAINTS DIVISION PROMISED TO CALL ME BACK AND GIVE ME ANSWERS - STILL WAITING FOR THAT CALL.<br> <br> I WANT ANSWERS VODACOM!!! I HAVE BEEN LOYAL TO YOU FOR MANY YEARS NOW!! <br>