1 reviews | Active since Apr 2016
PAYING FOR A DEVICE THAT CANNOT BE USED
In September 2015, I upgraded my Vodacom contract. I received a Samsung galaxy tab 7. <br> I am issued data every month, however I am unable to use the device as it refuses to start up or switch on. <br> <br> Upon sending this device to the Vodacom repairs centre Sandton, I was issued with a quotation for the repairs on the device which I refuse to pay as the device is under warranty. <br> <br> I would like to be informed on the reason the repair centre failed to fulfill my request . If Vodacom can point out in my contract why this particular repair is omitted from my warranty, I will be happy to pay for the repairs, alternatively I would like the device repaired under the warranty as per terms and conditions signed upon upgrading the contract.
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided.
Kind regards
Vodacom Consumer Website Team
Best regards,
