KM
Keoagile M
1 reviews | Active since Dec 2019
20 Dec 2019, 15:15
Paying for a Device i dont have
I had since took over a cellphone contract from my previous employer which was agreed that it will be SIM only contract and since September l've been in contact with Vodacom and the former employer am sent from pillar to post and every month am paying for the device which i dont even have its so frustrating as the sales rep from Vodacom is ignoring my calls and emails.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Dec 2019, 11:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2019, 11:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Jan 2020, 10:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply07 Jan 2020, 10:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
KM
Keoagile M's updateReviewer Update
09 Jan 2020, 10:46I have since received a call and the matter is the process of being resolved. Thank you
KM
Keoagile M's update09 Jan 2020, 10:46
Reviewer Update
I have since received a call and the matter is the process of being resolved. Thank you