Paying for a device I did not take and no action is being taken!!!!!

I have tried to report ***** with Vodacom for a while now. I logged it online with a consultant, I logged it at the branch and I’ve even tried filling in the ***** form and emailing it to the ***** team but no one has reached back to me about the investigation. I continue to pay device/router or phone I did not take. I am explaining it as this because the consultants are also not sure what was taken under my account. I’ve had different consultants say different things. One consultant even asked me to call a company that works with vodacom to check what device was taken and the consultant had no record of anything being taken. Please call me back asap with progress on this investigation!!! My reference number is EC-1MCR-3OBBRC and this was logged on the 19th of Oct!!!!