Paying for a dead network in Ixopo KZN–Unusable service

Paying for a dead network in Ixopo KZN 3276 – Unusable service. I am extremely disappointed with the network service from Vodacom. For a long time now, the connection at my premises in Ixopo has been practically non-existent. My data speeds have dropped to a pathetic 1.12 Mbps. This makes it impossible to do anything—I can't use my phone for basic tasks, and I can't even use my TV. I am essentially paying every month for a service that does not work. I have tried to resolve this, but the network remains "poor" to "dead" most of the time. It is completely unacceptable to be tied into a contract for a service that is not being delivered. I want this investigated immediately, and I want to be released from this contract without any cancellation penalties since Vodacom is failing to provide the basic network service I am paying for.