Paying for a contract while Vodacom refuses to fix connectivity.

Vodacom never cease to amaze me by their incompetence, my ticket was close without begging resolved. As they could not get hold of me but someone from vodacom called me yesterday with regards to this post. And promised to look into this issue however when I called Vodacom today because not only are they not resolving my issue they have also increased the amount that I was paying monthly without notifying me. And I was told my ticked was closed and the lip services from yesterday was just that nothing. Vodacom tell me how do you get hold of someone via SMS telling them to call call centre? How do your engineer try to get hold of me without making a single call? Yet lip service managed to get hold of me yesterday! And yet I'm not allowed to cancel my contract because there is 3 months left on the contract. I'm honoring my commitment to paying for nothing how about cancelling my contract or providing with service!

What resolution? I'M STILL HAVING THE SAME ISSUE! I just lost my mother but instead of mourning in peace I'm here still begging vodacom to fix my fibre or cancel my contract! I have already spend R4000 on data I have spend countless time calling vodacom everyday when does it end?

5 Closed service request, R4200 spend on Data and calls to Vodacom daily. I'm still sitting with the same issue. What happened to providing service to your customer Vodacom?