1 reviews | Active since May 2019
Paying for a contract which is cancelled
I recently took up a vodacom contract with a new number ********** 336 when I was called I was told the I’ll be getting 20 gigs data and my application will be validated after a day or so a lady contacted me to notify me that I don’t qualify then they will gve me an airtime deal then I said am not interested anymore after a while I received a call from the call center agent who initially called and said il get data. only to find out it’s once off data I received the sim card on the 7th and I decided to to cancel the contract before ten days when I went to a vodacom store in loius Trichardt to pay the the bill of my existing contract of my ********** 030 I was told am owing 437 then I called the call Centre and I was told I should pay r137 of the number I cancelled so I asked why should I be paying 137 because I was told that I would be paying 89 and I was told I should pay more because I cancelled. my problem it’s I was given wrong information to take up a contract which benefits the call centre agent and vodacom now am being expected to pay 137 it’s not fair I’ll never take up a contract over the phone because I was mislead and now am being expected to pay or my ********** 030 will be suspended
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
