MB
Mirissa B

1 reviews | Active since Aug 2016

19 Aug 2016, 11:44

Paying for a Contract (Phone)im not using !

<p>I opened the contract on the 15/10/2015 and the device was working fine until a few months ago.</p> <p>The Vodacom workshop is alledging the device has water damage .To my Knowledge the phone had no contact with water.</p> <p>My device has been working perfectly until the about 3 months ago where it just stop charging or even if it does charge it does not go on.</p> <p>The are refusing to repair my device eventhough its still under warrenty, </p> <p> </p> <p> </p> <p>I need Vodacom to prove the water damage to be as this is a false statement!!</p>

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Replies (1)
Vodacom
Vodacom's reply19 Aug 2016, 12:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team