TF
Tania F

1 reviews | Active since Apr 2014

12 Dec 2016, 15:34

Paying for a Contract I can't use - no resolution after TWO MONTHS!!!

<p>Approximately a month and a half ago I reported the error on my phone. After NUMEROUS calls that I had to make and no one from Vodacom coming back to me and visits to the Vodacom shop we came to the conclusion that the problem is on my contract. We reset and sync'ed my phone, manually reset the network provider. The problem is that I am not able to make any outgoing calls. My data works, I can receive call, but it automatically hangs up when I try to dial a number. I thought that this has been resolved as I managed to make a call for the first week of December, but the problem is back again and NO CONSULTANT BOTHERED TO PHONE ME BACK and it has been two weeks. Their turnover is horrific and I have two contracts with them and they are happy to debit my account and have me pay for an services that I can't use. I am honestly horrified by the service.</p>

0
Replies (1)
Vodacom
Vodacom's reply12 Dec 2016, 15:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team