Paying for a contract for 3 months yet no phone

I took a contract on ***4 for a Sony Experia Smart Medium contract. The phone was delivered on ***5 and was found to be faulty (could not be opened from day 1). I took the phone to Canal Walk and they said they were going to give me a new phone but they would deliver in the office. From there I started getting a sms about a job number. After a week they said I must come and collect a phone. I went over there and was told the phone was sent to JHB for repairs. This was contrary to what I was told when I left the phone there. <br> Canal walk indicated that the phone was taken to JHB and was found to be fine. Yet Canal walk would not open the phone. I indicated that I will not be taking a phone that I have never used but repaired. I phoned Vodacom on online where the order was placed. They asked me to ask Canal walk to send papers over to them to prove that the phone was reported faulty from the date of delivery. Now Canal walk says the matter is out of their hands since the papers have gone to online. Trying to reach online Vodacom is an impossibility.<br> I have been waiting for the new phone for 3 months. 3 debit orders have gone through yet there is still no phone. <br> Ntombi Si